TERMS & CONDITIONS

Welcome to Mallorca Wellness Spa! Before you embark on your journey to relaxation and rejuvenation, please take a moment to review our terms and conditions outlined below:
 

1. Booking and Reservations:
    

   • Appointments can be made via phone, email, or in person.

   • Any cancellations or rescheduling must be made at least 24 hours in advance.
      

2. Arrival and Late Policy:
    

   • Please arrive at least 15 minutes prior to your scheduled appointment time.

   • Late arrivals may result in a shortened treatment time out of consideration for other guests.
      

3. Health and Wellness:
    

   • Please inform your therapist of any health conditions, allergies, or injuries prior to your treatment.

   • Pregnant guests are advised to consult with a physician before booking any spa treatments.

   • Guests with certain medical conditions may require a doctor's clearance before receiving specific treatments.
      

4. Payment and Gratuity:
    

   • Payment is due at the end of service. We accept cash, credit cards, and gift certificates.

   • Gratuities for exceptional service are greatly appreciated and can be given directly to your therapist.
      

5. Spa Facilities:
    

   • The use of spa facilities such as the steam room, or shower may be subject to additional charges or require advance booking.

   • Please respect the tranquility of the spa environment and refrain from using mobile phones or speaking loudly.
      

6. Personal Belongings:
    

   • Mallorca Wellness Spa is not responsible for any loss or damage to personal belongings during your visit.

   • Please secure valuables in provided lockers or leave them at home for your peace of mind.
      

7. Age Requirement:
    

   • Guests under the age of 18 must be accompanied by a parent or guardian and may be restricted from certain treatments or facilities.
      

8. Gift Certificates:
    

   • Gift certificates are available for purchase and are redeemable for spa services or products.

   • Gift certificates are non-refundable and cannot be exchanged for cash.
      

9. Feedback and Concerns:
    

   • Your feedback is valuable to us. Please feel free to share any concerns or suggestions with our staff or management.

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By booking a treatment or using our facilities, you agree to abide by the above terms and conditions. Thank you for choosing Mallorca Wellness Spa for your wellness journey. We look forward to serving you!

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